Dowling Student Accounts FAQ

Network Operations Center -- updated 9/2007

(1) Why bother? Why do I need a Dowling e-mail account?
Your Dowling e-mail account is the official communication link between you and Dowling. Off-campus accounts cause privacy and reliability problems: privacy because we can't be sure who might be, and reliability because off-campus mail mingles with spam and might be blocked.

(2) What else is it good for?
The same username and password that you use for email, gets you into the PCs in the Academic Labs, the Blackboard Learning System, and the Student Records System. When you change the password on one, the password on the others are automatically changed.

(3) How do I get in?
Your username appears on your Student ID Card; you can also discover what it is by visiting

(4) Do I need to "activate" my account?
Yes. Visit to activate your account. You cannot use your account until you activate it. It is especially important to activate your account if any of your classes utilize Blackboard or the computer labs. Note: If your Social Security Number is not in our Student Records System, you will not be able to activate your network/email account. Visit the Update Directory Information page to update your personal information.

(5) I can't get in to my e-mail account what should I do?
Visit to reset your password - just follow the instructions on-screen. Then login to your email and change your password to something you'll remember - instructions here. If you don't know your username or you are seeing error messages, call either the Help Desk at 244-3445 or the Academic Computing Center at 244-3301.

(6) I don't want to use my Dowling e-mail. What should I do?
Your "" account is the only reliable means by which Dowling can communicate with you, and is used for all official communication from Dowling. We urge you to activate it and check it frequently. If you still want to use an account elsewhere, you can AUTOFORWARD all email by following the instructions here. We strongly advise against this, though: any spam you receive in your Dowling account might get forwarded alongside your legitimate mail, and this can cause problems, not just for you but for all Dowling accounts.

(7) How much mail can I keep in the system?
Your mail quota (maximum mailbox size) is 100MB. If you exceed your mailbox quota, GroupWise allows you to continue logging in and reading mail, but you cannot send email. In order to resume sending, you must login and delete enough messages to fall below your quota.

(8) Where can I learn more about using GroupWise?
A short tutorial is here, and more complete documentation is here.

(9) Who gets an e-mail account?
All students registered for classes during the current or next term get an e-mail and network account. Each Fall and Spring accounts are deleted for students who have graduated or left the college. You keep your account for about 1 year after you leave.

(10) How do I deal with spam?
Most spam is caught by our quarantine system at . Browse there if you think a message was quarantined incorrectly. Do not use your Dowling e-mail for anything except Dowling-related business - this will keep spam to a minimum.

More documentation is at