Network Operations Center -- 7/11/2006 -- csi

Discussion:

Our email system tags messages that it considers "spam" or "unsolicited commercial e-mail" with the word "[spam]" in brackets. It gives the message a score that depends on how many of the system's anti-spam rules were violated; any score 5 or above gets tagged, and any score below 5 does not get the "[spam]" tag.

Sometimes the system is overly aggressive and tags legitimate mail as spam - we call this a "false positive." As a result, if you have created a "delete spam" rule then some of your legitimate mail may end up in the trash.

Using the Windows client (as opposed to the Web client) you can create a "whitelist" rule that prevents mail from selected addresses from being deleted:

Creating a Spam Exception Rule ("Whitelist"):

1. Select Tools, Rules.
2. Click the New button and type in the Rule Name field, SpamExceptions.
3. Under Item type put a checkmark next to Mail.
4. Click the Define Conditions button.
5. Under Include entries where... pull down the drop-down menu and select From.
6. In the blank field under Include entries where...From contains <something> type the address you would like to exclude from spam processing, e.g. goodaddress@dowling.edu.
7. Optional: if you want to add another address,
   • Where it says End pull down to select Or.
   • Follow steps 5 and 6 to add the new address.
8. Click OK to complete the Define Conditions dialog.
9. Pull down the Add actions button under Then actions are.
10. Select Stop Rule Processing.
11. Click the Save button.
12. IMPORTANT: Your new rule appears at the BOTTOM of the list of rules. Drag it to the TOP of the list.
13. Click the Close button.

You have told GroupWise: when a message from goodaddress@dowling.edu arrives don't trash it, just leave it in your mailbox, even if it contains the word "spam" in the subject.

Any time you need to add another address to your SpamExceptions rule, select Tools, Rules again and edit the SpamExceptions rule, using step 7 above.

© 2006 Dowling College