Using Databases From Home
Who can use databases from home?
- enrolled students;
- faculty; and
who have a valid ID card and a computer connected to the Internet.
Can Alumni or Good Neighbors use databases from home?
Unfortunately, no. Our licensing agreements do not allow us to offer this at this time.
Does it matter which browser I use?
There have been a number of reported problems accessing the databases using AOL. We recommend that AOL users go online and then use a different browser (i.e., Internet Explorer, Netscape, Firefox) to access the Library databases.
Why is the log-in page saying that my information is invalid?
- Type your name exactly as it appears on your ID Card: first name [space] last name. Do not include your middle name or initial. Capitalization does not matter.
- Type the barcode number from the back of your ID Card. Make sure you enter all of the numbers.
- Overdue books or fines will prevent your accessing the databases remotely. Check your account.
- Clear your browser’s cache:
- Internet Explorer: Go to Tools > Choose Internet Options > Under Temporary Internet Files, choose Delete Files.
- Firefox: Go to Tools > Options > Advanced. Under the Network tab, click the “clear now” button under Cache.
- Netscape: Go to Edit > Choose Preferences > Choose Advanced > Choose Cache > Clear both the memory and disk caches.
When I click on a database, I don’t get the Dowling login screen.
- Make sure you are linking to the database from our A-Z list or our Subject list.
- If you are and still cannot connect, our links may need to be updated. Please report the problem to the Digital Resources librarian.
Why is the screen saying, “we have detected a change to your IP address . . . “?
Set your browser to accept cookies from EBSCO.
Why do I get a screen asking for my name and barcode when I’m already in a database?
If you have been actively using the databases you will not be asked for your ID information again. Some databases will time out if you are idle (not clicking on anything) for a certain amount of time. When that happens, you will be asked for your ID information again.
I am still having problems.
If none of the other pages have helped you, please contact Laura Pope Robbins at:
- Phone: (631) 244-5023
- E-mail: pope-rol